Terms & Conditions

Version 1.1 — effective 2 October 2026 (supersedes version 1.0 of 29 August 2026)

Last updated: 2 October 2026 — section 14 "Referral programme" added.

By using the Fixora apps or platforms you agree to these terms. Please read them before creating an account — particularly the sections on the platform's role, payment, warranty and account termination.

1. What the platform is

Fixora is a technology intermediary connecting customers with independent service providers, stores and delivery partners. We are not a party to the service contract itself, we do not perform the technical work, and we do not employ the providers.

What we do: verify providers before approving them, route orders, document invoices, manage payments and commissions, and oversee disputes through dedicated supervisors.

2. Accounts and eligibility

• You must be 18 or older and legally capable of entering into a contract.
• The information you provide must be accurate and current, and you should update it when it changes. Giving us forged information or documents puts the account at risk of suspension — see section 12.
• One mobile number maps to exactly one account type — the same number cannot be used for both a customer and a provider account.
• You are responsible for keeping your credentials confidential and for all activity on your account. Tell us immediately about any unauthorised use.
• Accounts may not be shared, sold or transferred.

3. Customer obligations

• Describe the problem accurately and give the provider the photos and information they need.
• Provide safe access to the service location at the agreed time.
• Pay the approved invoice in full through the methods offered in the app.
• Treat the provider with respect and refrain from abusive or discriminatory behaviour.
• Do not transact off-platform. Arranging work or payment with a provider outside the app voids your warranty and dispute protection, and puts both accounts at risk of suspension.

4. Provider obligations

• Hold the qualifications and licences required for the trades you register, and submit valid documents at sign-up.
• Do not accept orders outside the trades approved for you on the platform.
• Issue a clear invoice reflecting the actual work and materials before starting.
• Perform the work to the accepted professional standard and within the agreed time.
• Respect the customer's privacy and home, and never use their data for anything outside the order.
• Honour the warranty set out in section 8.
• Do not solicit customers to transact off-platform.

5. Pricing and invoicing

• The final price is set in the provider's invoice after inspecting the work, and requires your explicit approval before work begins. No price is binding before that.
• Additional work discovered during execution requires a further invoice and a new approval.
• Prices are in Saudi Riyals and include VAT where applicable.
• The tax invoice is issued in the platform's name as the legal seller, in line with ZATCA requirements.

6. Payment and commission

• Payment is available by card, in cash, or from your wallet balance, depending on what the app offers for that order.
• Where you choose cash, the order is not treated as paid until the provider confirms receipt of the money.
• The platform deducts a commission from the order value for intermediation and supervision. Commission rates are fixed at the moment the order is accepted and do not change afterwards; providers see them in their earnings breakdown.
• Provider earnings are paid to their registered bank account according to the payout cycle published in the app.
• An order is complete when you — the customer — confirm the work is done, and all instalments have been paid.

7. Cancellation and refunds

• You may cancel free of charge before any provider accepts the order.
• After acceptance but before the provider arrives, a cancellation fee may apply to compensate their travel.
• Cancelling after work has begun requires payment for work completed and materials consumed.
• If the provider does not arrive or does not perform the work, you are entitled to a full refund. Card payments are returned to the same method, or to your platform wallet if you prefer.
• Where there is a dispute over quality, the assigned supervisor reviews and documents the order and decides.

8. Warranty

• Work performed through the platform carries a warranty against defects arising from the execution, starting the date you confirm the work is complete.
• The warranty period is shown in the order details and varies by service type.
• The warranty does not cover: misuse, damage caused by a third party, faults unrelated to the work performed, or materials you supplied yourself.
• The warranty is void if the work or payment happened off-platform, or if a third party tampered with the work afterwards.
• To claim, open a warranty request from the order screen while the period is still active.

9. Content and conduct

When you post content (photos, messages, reviews) you confirm you have the right to post it, and you grant us a licence to display it within the platform for the purpose of operating the service.

Strictly prohibited:

• Abusive, threatening, harassing or discriminatory content.
• Content that breaks the law or public decency.
• Impersonating others, fake reviews, or reputation manipulation.
• Sharing a third party's personal data without their permission.
• Attempting to hack, disrupt, or access other users' data.

10. Intellectual property

Everything in this platform is owned by or licensed to Khat Al Wosool Trading Company: the Fixora name, logo and marks; the icons, artwork, colours and design identity; the arrangement of the screens and the order of the steps; the text and descriptions; the software, databases and APIs; and the ideas and features the service is built on.

Using the platform grants you a limited licence — personal, non-exclusive, non-transferable and revocable — to use the app for the single purpose it exists for: requesting a service or providing one. No ownership passes to you with it.

Without our prior written permission, you may not:

• use the Fixora name, logo, or any icon or mark belonging to it — or any mark confusingly similar to one — in any product, service, marketing material, domain or account.
• copy the platform or any part of it, or imitate its design or screen flow in a competing service.
• reproduce, decompile or reverse-engineer the software, or attempt to extract its source code or the logic behind it.
• scrape the platform's content or data, or republish, sell or build a database from it.
• remove or obscure any ownership or copyright notice inside the platform or its materials.

If you see content in the platform that you believe infringes a right of yours, tell us — we will review it and act, including removing it.

11. Limitation of liability

• We are not liable for the technical quality of an independent provider's work, but we are accountable for verifying them before approval and for handling disputes fairly.
• We are not liable for indirect or consequential loss (such as lost profit). In all cases our financial liability does not exceed the value of the disputed order.
• We do not guarantee uninterrupted availability and may suspend the platform for maintenance.
• These limits do not waive any right that Saudi law does not permit to be waived.

12. Suspension and termination

We may suspend or terminate an account for:

• Breaching these terms or applicable law.
• Submitting false or forged information or documents.
• Fraud or attempted fraud, or manipulating commissions or ratings.
• Repeated abusive behaviour towards other users.
• Circumventing the platform by transacting outside it.

You may close your account at any time from inside the app (Settings → Delete account in the customer app; My account → Delete account in the provider app). Termination does not discharge any financial obligation incurred beforehand.

13. Governing law

These terms are governed by the laws of the Kingdom of Saudi Arabia. Any dispute not resolved amicably within 30 days is referred to the competent judicial authority in the Kingdom.

We may amend these terms and will notify you in the app before any material change takes effect. Continued use after that date constitutes acceptance.

14. Referral programme

This section lets anyone with a Fixora account invite others to the platform and earn a reward from their completed orders, on the terms below. Taking part is optional and does not promise any particular income.

14.1 Definitions

• Referrer: the account holder who shares an invitation code or link.
• Invitee: a person who opened a new account (as a customer or a service provider) and had the referrer's code applied to it under section 14.2.
• Invitation code: the referrer's personal code or link, shown to them in the app.
• Completed order: a service order carried out through the platform that the customer has confirmed as complete. It does not include cancelled, expired or rejected orders, nor materials and store orders. For a customer invitee, the orders they place count; for a provider invitee, the orders they carry out count.
• Order value: the amount the customer paid for the completed order, excluding VAT, less any amount later refunded in whole or in part.

14.2 Eligibility and applying the code

• The referrer's and the invitee's accounts must both be active, not suspended, and in compliance with these terms.
• The code is applied at registration, or later within 7 days of registering provided the invitee has not created any order. After that, a code cannot be added, changed or transferred.
• Each account has one referrer only, and it cannot be replaced.
• Self-referral is prohibited, as is referring any account that is owned or controlled by the referrer, shared with the same person or the same household, or that uses the same device or the same payment method.
• The invitation code is personal and may not be sold or assigned.

14.3 The reward

• The referrer earns a percentage of the value of each completed order of the invitee — currently 2% — for a period starting on the invitee's registration date — currently 24 months. No reward is earned on an order completed after that period ends.
• The reward is paid out of the platform's own commission: it does not raise the invitee's price or reduce the provider's earnings.
• The invitee receives no reward or discount because of the referral.
• Each invitee is governed by the rate and period in force on the day they registered, for as long as the programme remains active and subject to section 14.10.
• We may decline to count a reward on an order to which the referrer is a party.
• Titles and badges (such as "Ambassador" and its levels) are honorary and carry no monetary value or entitlement.

14.4 Accrual and reversals

• The reward is credited after the order is completed, not before.
• If the order amount is refunded in whole or in part (because of a warranty claim, a dispute, a bank chargeback or otherwise), the reward is reversed in the same proportion: from the referral balance, or by offset against any later balance or reward the referrer has on the platform.
• Cash orders: the reward stays "pending collection" and becomes withdrawable only after the provider has settled what they owe the platform, including the dues on that order.
• We are not obliged to pay a reward on an amount we have not collected. If collection definitively fails, the pending reward may be cancelled.

14.5 Withdrawal

• The minimum withdrawal is currently SAR 25.
• Withdrawals go to a bank account in the account holder's own name, after their identity is verified, and follow the payout cycle published in the app.
• The referral balance cannot be used to pay for orders, cannot be transferred to another user, and earns no interest.

14.6 Prohibited conduct

When promoting your invitation code, you may not:

• create fake or duplicate accounts.
• fabricate orders, or collude between a customer and a provider on sham orders.
• send spam or unsolicited bulk messages.
• run paid ads that use the Fixora name, or bid on search keywords containing its name or mark.
• make misleading claims, or promise any discount, cash or benefit on Fixora's behalf.
• post the code on coupon or cashback sites.
• impersonate Fixora or suggest that you represent it.

In case of a breach, and without prejudice to section 12, we may:

• withhold pending rewards.
• cancel rewards that were not earned or were earned improperly.
• recover amounts already paid, including by offset.
• suspend or end your participation in the programme, or suspend the account.

14.7 Review and holds

• We may hold rewards for review, for a reasonable period, where fraud or a breach is suspected.
• The platform's records are the reference for calculating rewards and their status.
• Any objection to a reward must be raised within 60 days of the transaction concerned; otherwise the calculation is final.

14.8 Relationship between the parties

Taking part creates no employment, agency, partnership or representation between you and Fixora. You may not make any commitment on Fixora's behalf.

14.9 Taxes

You are responsible for any tax or zakat that may apply to what you earn from the programme.

14.10 Changes and termination

• We may change the rate, the period or the conditions, or end the programme, at any time, with notice in the app 14 days before the change takes effect.
• A change applies to rewards accruing after its effective date. Rewards credited before that date remain with their holders, subject to sections 14.4 and 14.6.
• Once the programme ends, no new rewards accrue.
• Closing or suspending the referrer's or the invitee's account ends any new rewards from that referral.

14.11 Privacy

• For each invitee, the referrer sees a short name (first name and the first letter of the family name), their stage in the programme, their number of completed orders and the reward earned from them — nothing else.
• The invitation page shows only the referrer's first name.
• We do not disclose to either party the other's mobile number, email, full name or order details.

14.12 Precedence

This section forms part of these terms and conditions. Where there is a conflict on any matter concerning the referral programme, this section prevails.

15. Contact

• In-app support: the help icon on any screen
• Email: info@fixora.sh
• Data privacy: Privacy Policy